Question 1

How long does delivery take after placing an order?

Accepted Answer

Most orders ship within 2–4 business days, and delivery typically takes 3–7 days depending on your location.

Question 2

How are the wall design kits packaged for shipping?

Accepted Answer

All panels are shipped in secure, protective packaging to prevent damage and ensure the materials arrive in perfect condition on the pallet. Some boxes can be shipped as separate shipments and arrive with a few days difference.

Question 3

Do the walls come pre-cut or do I need to trim them myself?

Accepted Answer

Walls To Go systems for designs with fixed height and width arrive pre-cut to the correct lengths based on the selected design, so installation is fast and requires minimal cutting. Some designs allow to fit to the custom height of ceilings, so the parts need to be cut accordingly. Cutting is simple (in most cases just with utility knife or table saw) - the detailed instructions are available on the website and the installation diagram comes with each order.

Question 4

What should I do if my package arrives damaged?

Accepted Answer

Please take photos of the packaging and materials immediately and contact us—our support team will arrange a replacement.

Question 5

Can I install the wall over existing paint or wallpaper?

Accepted Answer

Yes—our panels adhere well to painted surfaces. Wallpaper should be removed or properly secured before installation. The most important factor is a flatness of your wall to avoid any bumping or curved surfaces.

Frequently asked questions

How long does delivery take after placing an order?

How are the wall design kits packaged for shipping?

Do the walls come pre-cut or do I need to trim them myself?

What should I do if my package arrives damaged?

Can I install the wall over existing paint or wallpaper?